Frequently asked questions
Short answers to common questions. Follow the links for the full pages.
Signing in
I forgot my password. What do I do?
Ask an Owner for a reset link. They create it on your staff record and give it to you in person or by text. See Signing in.
Why can’t I see a menu or button?
Menus show only what your role can use. See Roles.
What browsers work?
Current Chrome, Edge and Safari, and Chrome on Android.
Time
I forgot to clock off yesterday.
Open the Clock page. It asks what time you finished. Enter it and save. Your approver sees that it was entered later. See Clock.
Can I fix an entry I got wrong?
Yes, until it is approved. Today’s entries can be changed freely. After the day, a change needs a reason. See My day and week.
Where do my breaks come from?
From your work calendar, and they are taken automatically. If you did not take one, ask your approver, who can mark it as not taken. See Work calendars.
Can I clock on without a phone?
Yes, at the shared workshop PC. Pick your name and enter your PIN. See the shared workshop PC.
I got my PIN wrong too many times.
Five wrong PINs lock your PIN for 15 minutes. An Owner can unlock it on your staff record.
Jobs and parts
How do I find a job?
Use Find a job on the Clock page or My jobs, or Search on the Jobs page. See Jobs.
How do I ask the office to buy a part?
On the job, choose Request a part to order. See Adding and requesting parts.
How is a part’s price worked out?
From its fixed sell price, or its cost plus a markup. See Parts.
Why does the Bookings page warn me?
Because the person is on leave, it is a public holiday, they are booked for too many hours, or the job’s parts have not arrived. You can still book. See Bookings.
Leave and payroll
Does WSManager show my leave balance?
No. Check your balance in the payroll system. See My leave.
Does WSManager work out pay?
No. It exports approved hours, leave days and public holidays. Pay, tax and KiwiSaver stay in your payroll system. See Payroll export.
Xero
What does WSManager send to Xero?
Customer names, emails, phones and addresses, and a tracking option for each job. See Xero.
Does it work offline?
No. You need signal to clock on.
Getting help
Ask an Owner at your workshop first. For anything they cannot answer, contact FSM Developments: support@fsmdevelopments.co.nz.